Contact Us | Kestrel Marsh

Reach Our Team

We typically respond to inquiries within 24 hours during business days. For urgent booking requests, email is the fastest way to reach us.

Email

[email protected]

Best for detailed questions and booking requests

Visit Our Office

127 Bourke Street
Melbourne VIC 3000
Australia

Walk-ins welcome during office hours

Office Hours

Monday to Friday: 9:00 AM – 5:30 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Public holidays may vary

Bookings

For tour bookings, use our online booking form for fastest processing.

Located in Melbourne's CBD

Near Flinders Street Station

Getting Here

Our office is centrally located in Melbourne's CBD, easily accessible by public transport.

Train: 5-minute walk from Flinders Street Station
Tram: Multiple routes stop on Bourke Street
Parking: Public parking available nearby on Little Bourke Street

Common Questions

What's your cancellation policy?

We offer full refunds for cancellations made 48 hours or more before your scheduled tour. Cancellations within 48 hours receive a 50% refund. Weather-related cancellations initiated by us result in full refunds or rescheduling options.

Do you offer private tours?

Yes. Private tours can be arranged for any of our experiences with modified itineraries based on your interests. Contact us directly to discuss pricing and availability.

Are your tours suitable for children?

Most of our experiences welcome children, though age recommendations vary by tour. The Melbourne Laneway Discovery and Yarra Valley Wine Trail are best suited for adults. Phillip Island and Dandenong Ranges tours work well for families with children 8+.

What fitness level is required?

Each tour listing includes a difficulty rating. Most involve moderate walking. The Grampians Expedition requires reasonable fitness for hiking. If you have mobility concerns, contact us to discuss which experiences would suit best.

What should I bring?

Comfortable walking shoes, weather-appropriate clothing, and a water bottle are essentials. We provide detailed preparation emails after booking with specific recommendations for each tour.

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