Last Updated: June 1, 2026
By accessing or using the Kestrel Marsh website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
Kestrel Marsh provides curated travel experiences and tours in Melbourne and Victoria, Australia. Our services include tour bookings, travel information, and customer support related to our experiences.
When you make a booking through our website, you are making an offer to purchase the selected tour. Your booking becomes confirmed once you receive a confirmation email from us.
Full payment or a deposit (as specified) is required at the time of booking. We accept major credit cards and other payment methods as indicated during checkout. All prices are in Australian Dollars (AUD) unless otherwise stated.
All prices listed on our website are subject to change without notice. However, once a booking is confirmed, the price will not change unless you modify your booking.
If we cancel a tour due to weather, insufficient bookings, or other circumstances, you will receive a full refund or the option to reschedule to another date.
Approved refunds will be processed within 7-10 business days to the original payment method.
Some tours have minimum age requirements. Participants under 18 must be accompanied by an adult.
Participants must be in adequate health and physical condition for their chosen tour. You must disclose any medical conditions or physical limitations that may affect your ability to participate safely.
Participants must follow guide instructions and behave respectfully toward other guests and staff. We reserve the right to remove participants whose behavior disrupts the tour, without refund.
Travel and outdoor activities involve inherent risks. By participating in our tours, you acknowledge and accept these risks.
To the fullest extent permitted by law, Kestrel Marsh shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or participation in our tours.
We strongly recommend that all participants have appropriate travel and health insurance. Kestrel Marsh maintains public liability insurance, but this does not cover personal injury or loss of personal property.
We reserve the right to modify tour itineraries due to weather conditions, safety concerns, or other circumstances beyond our control. We will make reasonable efforts to provide comparable alternatives when changes are necessary.
All content on this website, including text, images, logos, and graphics, is the property of Kestrel Marsh or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our written permission.
We may take photographs during tours for promotional purposes. By participating in a tour, you consent to being photographed and grant us permission to use such images in our marketing materials. If you prefer not to be photographed, please inform your guide.
If you share content about your experience on social media and tag us, you grant us permission to share or repost that content.
You agree not to:
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. Your use of third-party websites is at your own risk.
Your use of our website and services is also governed by our Privacy Policy. Please review this policy to understand how we collect and use your personal information.
Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, acts of government, war, terrorism, strikes, or technical failures.
These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website and services after changes are posted constitutes acceptance of the modified terms.
For questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 127 Bourke Street, Melbourne VIC 3000, Australia