Privacy Policy

Introduction

Kestrel Marsh ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, physical address)
• Booking and reservation details
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Special requirements or requests related to your tour booking

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings
• Communicate with you about your reservations
• Send you confirmations, updates, and administrative messages
• Respond to your inquiries and provide customer support
• Improve our website and services
• Analyze website usage and trends
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraud and unauthorized transactions

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and email delivery
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, your information may be transferred
• With Your Consent: We may share information with your explicit consent for specific purposes

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking information is typically retained for seven years for accounting and legal purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more details, see our Cookies Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 127 Bourke Street, Melbourne VIC 3000, Australia